1 Message

Mon, Sep 6, 2021 9:55 PM

Account disconnection

Hi there. I will be moving to a different state tomorrow September 7th. I don’t have a date that I will have a permanent address so I would like to have my service disconnected, effective September 7th. 

I was also wondering if you could help me with something else as well. 
Today I chatted with a representative about having service disconnected tomorrow. The chat rep convinced me to put my account on a seasonal hold instead. The chat rep told me if I did it then I would get your new customer deals when I restarted service.

My friend who also works with you guys in the forums told me the chat rep was wrong and it doesn’t work like that. So I’m a little disappointed that the rep lied to me. And now I’m stuck paying the $8/month to keep the account in a seasonal hold. 
I was wondering if there’s any way to have the fees waived? I would really appreciate it. 

Thank you. 

Official Employee


2.5K Messages

2 m ago

Hey there, user_2f7aa7, 


The account will have access to new promotions available at the time of reconnecting. It depends on your personal sitaution when it comes to seasonal holds and moving, however. Our team can help take a look and talk about more private details in our private chat section. Can you please send us a message with your full name and service address?  To send the requested information:
  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon 
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
      there. As you are typing a drop-down list appears.
  • Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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