Hi there. I will be moving to a different state tomorrow September 7th. I don’t have a date that I will have a permanent address so I would like to have my service disconnected, effective September 7th.
I was also wondering if you could help me with something else as well.
Today I chatted with a representative about having service disconnected tomorrow. The chat rep convinced me to put my account on a seasonal hold instead. The chat rep told me if I did it then I would get your new customer deals when I restarted service.
My friend who also works with you guys in the forums told me the chat rep was wrong and it doesn’t work like that. So I’m a little disappointed that the rep lied to me. And now I’m stuck paying the $8/month to keep the account in a seasonal hold.
I was wondering if there’s any way to have the fees waived? I would really appreciate it.