account disconnected for no reason
so i’ve had an xfinity account for less than a month. i signed up for autopay immediately so even if i’d missed a payment, well.. i wouldn’t miss a payment. suddenly a couple weeks in my account says it’s been disconnected, and to make a payment to reactivate it, which i can’t do because my balance is $0. i’ve seen this issue around forums with no real answers, and i haven’t been able to get a rep on the phone so far, so i’m trying here.