Account credit

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Hello, @user_cs3jyc! Thank you for taking the time to create a post with your billing concern. It sounds like you've already attempted to check your eligibility for credit via our Status Center, which is great! We like to point customers towards this self-service option first to save you time and effort. In your case, since you're receiving an ineligibility statement, I'd be happy to review your account for additional credit. Could you please send our team a direct message to continue?

To send a direct message: 

• Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging 
• From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'. 
• Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond. 

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!