Visitor
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1 Message
Account closed
Hi- we closed this account, discontinued xfinity service on 07/15. We were paid up until then. We went in and returned our equipment on 07/26. We are getting double billed for service we didn’t use. We have receipts from the stores. I need to speak with an agent on the phone.
XfinityKam
Official Employee
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376 Messages
4 hours ago
Hello @user_d1jyja Thank you for reaching out, Our team can take a look at your account and the billing,
Please send us a direct chat message with your full name and complete service address
How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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