Hello @user_706b01 Thanks for reaching out about this charge for Peppa Pig. I had a couple purchases come in from my kiddo. I highly recommend setting up a purchase pin. Setting this up will prevent all purchases from going through without a code to enter. I have this set up as well. I have that link for you here https://www.xfinity.com/support/articles/x1-parental-controls-turn-on-off. I am happy to review that charge for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further? Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityKei
Official Employee
•
1.7K Messages
2 years ago
Hello @user_706b01 Thanks for reaching out about this charge for Peppa Pig. I had a couple purchases come in from my kiddo. I highly recommend setting up a purchase pin. Setting this up will prevent all purchases from going through without a code to enter. I have this set up as well. I have that link for you here https://www.xfinity.com/support/articles/x1-parental-controls-turn-on-off. I am happy to review that charge for you. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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