Account Cancelation

I canceled my Xfinity account, but I am still receiving bills. I have since moved out of the US, making it difficult for me to contact customer service by phone. When I initially requested to cancel my account, I was told that I only needed to make one final payment and that no further charges would be issued. I made that payment as instructed, yet I am still being billed. I would appreciate it if you could ensure that my account is fully closed with no further payments due.

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XfinityPaula

Official Employee

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2.5K Messages

2 hours ago

user_3bt9so Hi there and thanks for reaching out to us on our Xfinity Forums community. I'm sorry that the account does not seem to have been closed correctly. I would love to help out. I can see how being overseas is going to create a bit of an issue with reaching someone, but fortunately you found the best team for the job.

I hope that your move has been going well. Let's get this account taken care of. Since I will need your specific name and service address I ask that you please send us a direct message. From there we will verify the account and work to make sure that the service is removed and everything is updated correctly.

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

0

Billing

user_3bt9so

Account Cancelation

XfinityPaula

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