Greetings @user_74j90h, thank you for posting on our Xfinity Forum! We understand how frustrating it can be to see an increase on your bill. In many cases, this happens when a promotional rate has expired.
For a detailed breakdown, please check our Xfinity app or sign in at xfinity.com. If you have one of our cable boxes, you may also be able to view your bill directly on your TV. We also send, email notifications in advance, when billing changes are scheduled, including promo expirations.
These tools will show exactly what changed and why.
If you still have questions after looking, we're happy to clarify further.
XfinityMelinda
Official Employee
•
109 Messages
5 hours ago
Greetings @user_74j90h, thank you for posting on our Xfinity Forum! We understand how frustrating it can be to see an increase on your bill. In many cases, this happens when a promotional rate has expired.
For a detailed breakdown, please check our Xfinity app or sign in at xfinity.com. If you have one of our cable boxes, you may also be able to view your bill directly on your TV. We also send, email notifications in advance, when billing changes are scheduled, including promo expirations.
These tools will show exactly what changed and why.
If you still have questions after looking, we're happy to clarify further.
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