Visitor
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1 Message
Account Billing Error
I want to access account billing, but I keep getting an error message saying that this feature is unavailable. I have tried multiple times over the last two weeks. What can I do about this?
Visitor
•
1 Message
I want to access account billing, but I keep getting an error message saying that this feature is unavailable. I have tried multiple times over the last two weeks. What can I do about this?
XfinityAdrienne
Official Employee
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2.3K Messages
12 days ago
Good Morning, @user_nknh6t! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with accessing your billing information, it certainly is not what we want for our customers. Have you attempted to clear your browser cache/cookies and then log back in? To access the billing information, you do have to be a primary user or manager, are you logging in with a username with one of those levels? Please let us know.
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