Visitor
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1 Message
Account billing after cancellation
Hello,
I have two cancelled Xfinity service accounts. When I log in on the app, it shows me that I have a -$25.00 account balance on one of the accounts. However, when I go to pay the bill, it shows that my balance is actually $0.00. How do I know which number is correct?
XfinityJeffB
Official Employee
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413 Messages
7 hours ago
There are a couple of explanations for that. If you do have a credit balance, when you are trying to pay your bill, the system would reflect you have a 0 balance due. It may not be displaying the actual account balance, just what it would accept as payment. Another could be one system is fully updated with your actual amount, and the other is not updated quite yet. If you would like, I am happy to have a look for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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