Visitor
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1 Message
Account billed for June cycle despite cancellation on May 27th (Order # included)
Hello,
I am posting to get assistance with a billing error on my closed account. I officially cancelled my Xfinity service on May 27th and received a cancellation order confirmation (Order Number: [Edited: "Personal Information"] ).
I own my own internet equipment, so there are no pending device returns holding up this request.
Despite my May 27th cancellation date, I just received a new billing statement charging me for services from June 9th to July 8th. Because my account should have been fully disconnected in May, this upcoming cycle statement is an error.
Could an official Xfinity employee please look into my account, ensure the disconnection date is correctly backdated to May 27th, and apply the necessary credits to bring this incorrect balance down to $0?
Thank you.
XfinityAngie
Official Employee
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2.8K Messages
27 days ago
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