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namechangehelp
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Visitor

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2 Messages

Friday, December 26th, 2025 5:40 AM

Account Bill Doesn't Say The Right Name

The name on my bill doesn't match the name on my account. I would like to change the name on my bill. Can you please advise how I can do this? Thanks!

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1 month ago

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XfinitySara

Official Employee

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2.3K Messages

1 month ago

Hey there, @namechangehelp! Thanks for creating a post for our Digital Care Team to take a closer look at things. You are in the right place, and we can definitely assist with this :) To clarify, is there simply a typo with the name as it is printed on the bill? Or was there an account change where service was transferred from one user to another, and the old name is still listed?

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namechangehelp

Visitor

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@XfinitySara​ thanks for the help! I don’t think it’s a simple typo. The name listed on the account is my own, but the name that shows up on the bill is someone else. The other person is someone I used to live with.

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1 month ago

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XfinitySara

Official Employee

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2.3K Messages

It's my pleasure, @namechangehelp :) And ah, ok. We'll need to investigate this further to see what can be done, but not to worry! We have several methods for resolving things like this. Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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1 month ago

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