Visitor
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1 Message
Account Banned from Autopay with Bank Account
My account has been banned from autopay with bank account for many months. An agent told me that my ban would lift end of June, but it is still banned. No agents have been able to help me resolve this. I checked old forum posts and I do not see a direct messaging option to get help for this.
XfinityNatalie
Official Employee
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176 Messages
9 hours ago
Hello chrdey5! Thank you for taking the time to post on our XFINITY Community Forum. Rest assured, you have reached the right team to assist you with this matter. I know it is vital to keep track of your payments with the autopay method. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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