Account balance

Hello, @user_mt2pjs. I appreciate you reaching out to us via Forums to get your billing question answered. Normally a refund will go to the last payment method used to pay the bill. I would be more than happy to review your account to see where this refund is going to be deposited at.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.