Hey there, @user_tew1t9! Thank you for taking the time to create a post about your accidental purchase/rental. We totally understand that these things happen, and I'd love to help out today! Take a look at how you can Turn the Purchase PIN On and Off in order to avoid this happening again down the road, and then allow us the chance to look into that charge for you. Could you please send our team a direct message to get started?
To send a direct message:
Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
XfinitySara
Official Employee
•
1.3K Messages
2 months ago
Hey there, @user_tew1t9! Thank you for taking the time to create a post about your accidental purchase/rental. We totally understand that these things happen, and I'd love to help out today! Take a look at how you can Turn the Purchase PIN On and Off in order to avoid this happening again down the road, and then allow us the chance to look into that charge for you. Could you please send our team a direct message to get started?
To send a direct message:
To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!
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