Visitor

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1 Message

Saturday, December 20th, 2025 5:26 PM

Accidentally created a second account trying to sign up for 5 year plan

I accessed the account through my phone and went through manage account. But now its telling me i have a second account for my address when i just wanted to take advantage of the discount. Is there any way to merge the two accounts together or get the discount on my original account. I also signed up for the xfinity gateway so I'm not sure how to proceed now.

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Official Employee

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2.2K Messages

5 hours ago

@user_kysij3 - That is definitely something I'd like to double-check for you, so thanks for creating this post! Could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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