Visitor
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1 Message
Accidental double payment
I paid my bill manually one day then the same night they charge me again I need my money back you can’t just take money from people and wait till sleeping hours to steal again i need my refund I didn’t authorize a second payment after I had just paid it manually myself
XfinityKei
Official Employee
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2.9K Messages
3 hours ago
@user_z055qp Our team can help. By any chance did you set up any payment arrangements, scheduled payments or have autopay set up?
We can definitely check to resolve your double payment concerns.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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