Visitor

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1 Message

Sunday, December 21st, 2025 9:03 PM

Accessing billing statements of previous address

I recently moved, and I deactivated the Xfinity service at my old address. I need to access my billing statements for that address.  My old account and my current account (for my new address) are linked, and they appear as such on the Xfinity website and in the app.  However, I cannot switch between these accounts like this article says I should be able to: https://www.xfinity.com/support/articles/switching-between-multiple-accounts.

How can I access the billing statements for my previous address?

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Expert

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115K Messages

7 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

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341 Messages

7 hours ago

Thanks for reaching out through our community forums, user_nbd65j! I'm sorry to hear that you're unable to access you statement from your old address. If your Xfinity ID is no longer linked with you old account, your best bet would be to reach out to our Customer Security Assurance team to see if your ID can be linked again. Alternatively, you may be able to access your statements by visiting your local Xfinity Store. Please let us know if either option does the trick!

 

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