Visitor
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2 Messages
access to old account for bills
I need access to old bills from 2025. old account was deactivated in January of 2026. i need all bills from 2025. can somone get me those?? i can't switch the account on the account menu. I tried going to the store and even talking to people on the phone but no one can help me!!!!!
XfinityAngie
Official Employee
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2.4K Messages
2 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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