1 Message
Access to Direct Messages
Hi, I would like access to DMs to help resolve a billing issue created by a live agent. They provided misinformation, changed my plan, and when I switched back to my original plan it was $10 more than I was originally paying. I never would have changed my plan had I known this and the agent essentially lied to me about the services he was providing me.
Can someone help get me access to DMs with customer service?
XfinityDilary
Official Employee
•
2.7K Messages
1 year ago
Thanks for posting on our community forums, @user_qm4a4p. We can help with any billing concerns. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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