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user_df7fb0
1st Topic

2 Messages

Wednesday, August 2nd, 2023 7:49 PM

Closed

Access restriction

I am having a bad day. I saw on my account that there was a bill I didn’t pay because I didn’t know about it (I just moved, and just got Xfinity this month) I went to pay it but ended up paying my bill that was due in a few days, no big deal I’ll go back and pay the other one. Nope. My entire day has been trying to fix this issue and no one seems to want to help that much. Whenever I go on the app it tells me I’ve been disconnected from services because I need to pay a bill, but when I try to pay the bill I’m redirected to a large yellow exclamation point and it says “access restriction” and then that’s it no prompts or anything after that. I’ve tried so many things. I’m at my last straw, I work from home, I need wifi. I want to pay the bill and be done with this, I feel completely ignored. 

Question

 • 

Updated 

2 years ago

113

1

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

2 years ago

Thank you for taking the time to reach out to us here in the Digital Care team. You have reached the Xfinity experts who can certainly assist you with your billing related concerns, @user_df7b0, let's get your account pulled up to dive right into things together. We want this addressed for you as quickly as possible, so please send us a private message with your full name and complete service address. 

3

0

user_df7fb0

2 Messages

@XfinityMarcus​ thanks. How do I send a private message

2 years ago

0

XfinityMarcus

Official Employee

 • 

1.4K Messages

To send a private message:

  1. Sign in to the community.
  2. Click the message count or envelope icon to go to your Private Messages Inbox.
  3. Click the New Message icon.
  4. Enter the recipient's name in the Send to field.
  5. Type the reply in the Message box
  6. Click Enter to send your message.

  7. You can see your back and forth messages with any user by clicking the messages.

 

Please remember, the best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread but know we may ask you for a private message if we need to discuss your account-specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so. If you do not see the feature on your profile, it may be because you have never posted a question on one of our public boards.

 

For additional information on the Xfinity Forum Policies regarding unsolicited private messages, please see here:  https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

 • 

31.5K Messages

@XfinityMarcus​ @user_df7fb0 

You won't send a DM to Marcus, but to Xfinity Support.

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

0

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