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user_d3e921
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Friday, August 25th, 2023 10:58 AM

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Access denied payment

Can not make a payment because it says access denied I made a payment last week and it went through on Xfinity pay bill

Question

 • 

Updated 

2 years ago

91

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XfinityKassie

Official Employee

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1.8K Messages

2 years ago

@user_d3e921 Good morning! Thank you for reaching out to our Community Forums Team for assistance with making your payment. I'm happy to get you in the right direction today. Are you logged in to your account when you are getting this message? 

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user_i3q5fm

1 Message

2 years ago

I too am denied access to pay my bill online. paid on line month and went well. you make it impossible to talk to a real agent in customer service.

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XfinityJustinC

Official Employee

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1.3K Messages

Hello, @user_i3q5fm. Thank you for reaching out over Xfinity Forums, you have contacted the right place in regard to the payment concern. We have recently updated to ensure account security, when making a payment online you need to be signed in to your account. 

 

If you're having issues making a payment while signed in you can attempt to use the Xfinity Assistant: https://www.xfinity.com/chat/

 

You can also call into 1-800-XFINITY and make a one time payment through our automated system, just say make payment, and you will be directed to the correct prompt. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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