Visitor
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4 Messages
Accepted promo phone monthly $$, but inputted wrong by support - now charged full rate
Support sold me on a $400/device promo last November and I upgrade 2 devices for the kids as they had really old ones. Doing a chat with support just now, the support that "helped" me added both phones at the standard rate! - I was offered a $30 credit - denied that. I unfortunately havent looked at the billing until now but regardless, xfinity messed up and needs to fix it!
Its a good thing I save all conversations
Long chat but here is the main idea:
Thank you for waiting, the system is allowing me to do one line at a time, I tried to add Julias new iPhone 16 with Hannah but it only lets me do one at a time. it shows here it would be $76.76 down today this includes taxes and fees for Julia's new iPhone 16 pink 128GB and $13.75/mo ($400 credit applied for 24/mo) would you like me to text or email the consent to you?
How can this not be fixed????? XFINIITY do the right thing as your side messed up.
XfinityAbel
Official Employee
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540 Messages
12 hours ago
Thanks for taking the time to reach out on our Xfinity Community Forums page, @overcharged81. I'd like to do everything I can to help with this order issue. Was the consent link sent and approved via text or email?
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overcharged81
Visitor
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4 Messages
11 hours ago
Email.
Thank you for waiting, the system is allowing me to do one line at a time, I tried to add Julias new iPhone 16 with Hannah but it only lets me do one at a time. it shows here it would be $76.76 down today this includes taxes and fees for Julia's new iPhone 16 pink 128GB and $13.75/mo ($400 credit applied for 24/mo) would you like me to text or email the consent to you?
the $400 credit is split up and applied to the installments for 24month making the device $13.75/mo
emailing the consent to you, the system may not show the $16.66 credit for 24mo but you will see it on the bill. when we get to check out the system doesn't show the credits
yes the $76 goes towards the balance
yes, but the system is making me do one at a time
I emailed the order to you
sorry my message delayed
ok processing
Congratulations on completing the order! You will receive a email confirmation shortly
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