Absurdity of disputing a bill

Good evening @user_x7f3wc, and thank you for reaching out on our Community Forums tonight, we appreciate it and hope you are otherwise having a wonderful weekend. I'm sorry to hear that you are having trouble connecting with an agent to dispute your bill and assure you that you've reached the right team to help with your bill concerns. We understand how frustrating it can be when your bill doesn't seem right and are happy to review your account further. In order to discuss your bill concerns, we will need to collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further! 

I can't even reach someone on here when I'm asked to dm them?!!