Visitor
•
1 Message
Absolutely irresponsible and worst customer care ever!
I have been with xfinity for 3 years now and have had many bad customer care experiences from creepy representatives asking about what food I am eating to irresponsible ones who charged me wrongly. But the absolute worst was when I closed my account for shifting out of country. The customer care agent didn't close my account after our call as a result of which I was charged additional $50. 6 month later I received a call from another customer care agent to whom I explained the whole situation. They assured me that the charges will be removed. But somehow, a year later, my account ended up with debt collectors threatening me about reporting my charges to credit bureau. There is no option to raise this concern on customer care voice call / chat? I am very frustrated with fake promises from xfinity. I am turning to this forum as a last-ditch effort to hopefully come to a resolution.
XfinityNatalie
Official Employee
•
186 Messages
16 hours ago
Hey there user_pnuxwa! I appreciate you taking the time out of your weekend to bring this important issue to our attention. We first want to thank you for allowing us to be your friendly former service provider. We are truly saddened to hear that your cancellation experience resulted in frustration with the charges that were not waived as expected. We would love the opportunity to research this matter to provide a clear resolution!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
0
0