Absolutely frustrated with Xfinity

I recently had to move due to a work related situation and Xfinity does not service my area. I had Xfinity internet and mobile service for several years as I was a Gold member. I was told when I disconnected my service there wouldn't be any early termination fees. On April 18th, I received an email from Xfinity saying I owed $150 for early termination. I immediately started a chat on the Xfinity app and the rep assured me NUMEROUS times that the fees would be waived since I still had Xfinity Mobile service.  The Xfinity rep had her supervisor call me on the phone and she also assured me the fees would be wavied within 48 hours.  I have the

screenshots that prove this. Today which is May 9th, I received a bill from Xfinity in the mail saying I owed $150 for early termination. I immediately called Xfinity and was told the fees would not be waived. This is absolutely absurd. You can't tell me fees will be waived and then backtrack and tell me fees will not be waived. Again, I have the screenshots saying they'll be waived and I wont have to pay. I still have mobile service through Xfinity. I will cancel my mobile service immediately if my fees aren't waived. Youre going to make waaayyyyy more money off me keeping me as a mobile customer than you would collecting $150 termination fee while I cancel my mobile service.  This is how Xfinity treats its loyal customers? I would have never csncelled service if Xfinity provided service where I moved to, but you don't. I will absolutely not pay these fees when I waa specifically told I wouldn't have to. I was given a ticket number and assured all of the notes ab this situation were put on my account.  If this doesn't get resolved in the way it should, I will report this to the Better Business Bureau. Xfinity is a billion dollar company. Yall don't need my one time payment of $150. Yall need a steady customer, which i will be since I have Xfinity Mobile, unless yall don't waive these fees like I was told they would be.