Absolutely Frustrated with Xfinity - Ongoing Billing Scam and Zero Accountability

I’ve been a loyal Xfinity internet customer for over 5 years, but after this recent experience, I’m beyond frustrated and seriously reconsidering ever doing business with you again.

A few weeks ago, I spoke with a representative regarding my bill. She helped resolve the issue, though it came with extra charges — fine, I accepted that. Then she pitched me a deal: switch my mobile provider to Xfinity Mobile for just $5 more a month and receive a free phone and smartwatch. I asked her multiple times if that was accurate — she confirmed it.

Fast forward: I receive the devices, and boom, I’m getting charged way more than promised. I spent 3 to 4 hours chatting with agents, going in circles. Eventually, they claimed there was no such offer and told me I had to send the devices back. I did. I even got email confirmation that you received them.

Yet, I’m still being charged. My account shows I owe $250. Good thing I removed my card from the account. I reached out again, and an agent assured me they submitted a claim or some kind of note to resolve it. It’s been days — no follow-up, no fix, no refund for the device taxes I paid upfront.

This whole thing feels like a bait-and-switch. I've wasted time, energy, and money. I'm done going in circles. This is my final message. Fix this immediately, or I will escalate this matter further — publicly and legally if necessary.

Very disappointed and extremely [Edited: "Language"].