About Xfinity account

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

user_ad8d94

We generally don’t make outbound calls about our customer bills increasing, nor would we leave any kind of voice mail about your bill increasing as we would actually need to speak to you first and verify your account information to protect the security of your account.  With that said you can actually see when any discounts are going to expire via our awesome xfinity app, jut go to manage bilking , view billing & view pdf bills, scroll downs to the sect that say regular monthly charges, it will list the details of your plan and any discounts and what date those discounts will end on.

Someone called and left a message said my 50 percent off my account expires today ...

That sounds like the "Target Gift Card" scam that has been running for over a year now. See any of the many posts at https://forums.xfinity.com/conversations/search?page=1&sortKey=RELEVANCE&q=%22scam%20call%22&sortOrder=DESC. Heaven knows how many customers have lost how much money.

A competent company would have posted prominent warnings about a widespread scam that has cheated many and appears to use leaked customer data, but Comcast hasn't bothered to do that. They really should.

ETA: Also note the astonishing number of prepayment scam call reports listed under "Comcast Security Alerts" on https://internetsecurity.xfinity.com/help/alerts. And that's just the ones that have been reported! My local TV station's "On Your Side" reports have done more to spread awareness of this scam than Comcast has. 

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