Greetings, @user_1kzguu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this payment inquiry. You have definitely come to the right place for assistance.
If your Internet service was suspended because of a past due balance, the only way to have it reactivated would be to pay the past due balance in full. When you log into your account online, or through the Xfinity app, it should tell you the amount of the past due balance as soon as you log in. If a $20.00 payment will cover the balance, all you need to do is complete the payment, and your service will automatically reactivate as soon as your payment posts to the account. If your past due balance is more than $20.00, you can still make a payment and reduce the past due balance, but it will not reactivate your service, unfortunately.
EG
Expert
•
121.5K Messages
17 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJamesC
Official Employee
•
3.2K Messages
16 hours ago
Greetings, @user_1kzguu! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this payment inquiry. You have definitely come to the right place for assistance.
If your Internet service was suspended because of a past due balance, the only way to have it reactivated would be to pay the past due balance in full. When you log into your account online, or through the Xfinity app, it should tell you the amount of the past due balance as soon as you log in. If a $20.00 payment will cover the balance, all you need to do is complete the payment, and your service will automatically reactivate as soon as your payment posts to the account. If your past due balance is more than $20.00, you can still make a payment and reduce the past due balance, but it will not reactivate your service, unfortunately.
You can find more details about your options on our support site here: https://www.xfinity.com/support/articles/temporary-service-plan - https://www.xfinity.com/support/articles/set-up-payment-arrangement - https://www.xfinity.com/support/articles/installment-plan-balance-due - https://www.xfinity.com/support/articles/set-up-bill-assistance-plan
0
0