Comcast has gone way downhill. I frequently pay for two or three months in advance so they stopped sending me a bill. I am not receiving notice of my bill only when it is overdue. I do not receive a paper bill or an email notification only an overdue notice. Maybe Berizon communicates better.
@user_uaaftv We have no setting to just not send a bill but it's possible a paperless bill was set up and you have it on an old email address. Please send us a direct message with your full name and address so we can take a look.
Here's the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
EG
Expert
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117.8K Messages
3 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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Again
Expert
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34.2K Messages
3 years ago
@user_424b1e
Autopay doesn't know you paid a bill early. It's set up to take out on the day the bill is due.
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