New Poster
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3 Messages
A move which cost a fortune
Recently, I moved to a new home, just 4 miles away within the same zip code. There were too many surprises and frustrations with Comcast. I am totally dissatisfied with Comcast and would like to switch to an alternative as soon as I can find one. Following are the details:
1. The technician had to come and lay a new cableto the end of the building. The service cost $100, which was never mentioned when the apppintment was made. Even the technician's paperwork did not have any such number. But the monthly bill has it.
2. I used to have recording of programs on my cable box in my old address. When moved to new, that feature stopped working. When asked, I was asked to get a DVR service which costs $10 more a month now. The customer service is confused as to what I had before and are not able to restore my previous service without the $10 overhead. I do not need all the bells and whistles of the DVR service. Just the ablity to record one program which I will see within a week. My take is that they had a bundled feature which they sneakishly removed.
3. Various other fee increases eventually led to an increase in the bill from $106 to $145. A 35% jump just because I changed my address.
4. I cannot view the older bills from the older address for comparison. Comcast trying to hide their tracks ?
Responses
sprasad_ganti
New Poster
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3 Messages
2 m ago
I am planning to file a complaint with FTC and BBB.
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ComcastPeter
Official Employee
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53 Messages
2 m ago
Hello, @sprasad_ganti, I want to welcome you to the Xfinity forums! I'm so sorry to hear about the frustrating experience you've been dealing with in regards to getting the services connected, as well as the DVR issues and added charges you're seeing on your billing. This is definitely not the kind of experience we want you or anyone to have, and I would be more than happy to address these concerns with you further. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastPeter" , then click "send a message".
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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