juana_1's profile

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2 Messages

Tuesday, August 25th, 2026 4:58 AM

a live agent

Why can't I speak to a live agent. It says live agent 24/7 but I keep getting this robo [Edited: "Language"]

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Official Employee

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2.3K Messages

4 hours ago

 

Good morning. Thank you for joining our community and reaching out to us for help on our Xfinity Forums. I know how frustrating it can be when you are simply trying to reach out to someone for help. Especially with your services. I'm sorry that the assistant was not connecting you with a person to help out, but you found the best team in Xfinity, and we would love to assist you. Are you having trouble with your account or services? 

 

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