Visitor
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1 Message
a HUMAN to call me ASAP regarding my mobile account. [Edited]
Need to speak to a HUMAN to update my credit card to pay a past due account, ASAP. please. unable to complete task on line or by calling. My phone has been put on limited services
XfinityJustinC
Official Employee
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2.1K Messages
2 hours ago
Hello, @user_o50awf thank you for reaching out over Xfinity Forums. I definitely understand the importance of having access to your mobile service, and wanted to help get the proper expectations set up that our access to payments and related matters are limited, as we use this social media platform to assist and don't ask for personal information like that here.
Have you attempted to update the payment method through the Xfinity App, I've worked with customers who had similar issues of not being able to update online but could through the App?
Xfinity app:
- Go to the Xfinity app on your phone and login using the Primary or Manager’s Xfinity ID.
- Click the Account tab in the lower-right corner.
- Select the Xfinity Mobile Billing Card and then select Bill Details.
- Select autopay method.
You’ll need to confirm your identity by entering a six-digit code sent to a trusted contact method before proceeding.
-Once you’ve updated the information, select Save.
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