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user_bb0932
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Visitor

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1 Message

Saturday, April 25th, 2026 1:32 PM

A credit on my account denied

Xfinity is refusing to refund a credit that I have on my account after I canceled my service. 

Question

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Updated 

3 months ago

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EG

Expert

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119.5K Messages

3 months ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityKassie

Official Employee

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2.6K Messages

3 months ago

 

user_bb0932 Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your refund. I'd be happy to help you with your refund request. We're you given a reason the refund was denied? 

 

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