2 Messages
$86 fee for a failed auto-pay
I recently changed my xfinity account autopay bank, but for some reason the latest autopay didn't go through. As a result, I was charged $86 one-time fee, which I guess is caused by the failed autopay. I'm surprised to see such a high amount of fee for failed autopay. Is it possible to waive this fee? I've just scheduled a one-time payment just to avoid any more late payment fee. I've been with xfinity for over 20 years and this is first time I've seen this fee. TIA for any help.
Accepted Solution
XfinityEricB
Official Employee
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2.5K Messages
24 days ago
@user_0d8831 Thanks for reaching out about the billing concern for a missed autopay for the account. I would be concerned as well for such a large amount added missing one payment, and I'm happy to help in any way I can.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" If necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person".
Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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113K Messages
24 days ago
Concern moved here to the Billing help section.
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