E

Visitor

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3 Messages

Mon, Apr 12, 2021 11:38 PM

700$ bill

So I opened an account in Sept 20 and the monthly was about 80$. So far so good. Today i get a message from xfinity that my bill is ready to view - 656$. What??? I call them and after 3 agents they finally figure out that they never charged me since september although my card was on file and i was enrolled in autopay. All of the agents that i spoke to aknowledged that this is their mistake and that they will connect me to a supervisor. The supervisor just told me: "did you have internet? Then pay the whole thing." I can't pay 650$ because your billing departmet fell asleep for a few months! I can't afford that. My budget for internet was 80$ and that's it - my bad for not checking too, but i did my part as the customer - i provided a way to pay from day 1. What do I do? 

Responses

ComcastBrie

Official Employee

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155 Messages

1 m ago

Thank you for posting to our forums @edigavri. We offer repayment plans in certain situations. Since this is a billing concern we have to access the account, which requires confirming personal information. Could you initiate a peer-to-peer message with us?

 

1. In the top right corner, you'll see a little chat icon. Click this "Peer to peer chat" icon or follow  https://comca.st/3wS5XDW
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

 

Please include your name, the account holder name as it appears on the account (if different), and the current service address.


Example: https://comca.st/3a1jxLp;

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

 • 

25.6K Messages

1 m ago

@edigavri Please do NOT post your issue more than once because it's considered spamming.  While @ComcastBrie replied to you here, I replied to your other post.  In the future, you might want to review our Guidelines:

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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