mslongin3's profile

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1 Message

Fri, Feb 5, 2021 2:00 PM

$70 in-home service charge???

I received a $70 charge on my last bill for "in-home service charge" - really?  You're charging me for a service charge for your equipment that died and you had to replace so you could keep charging me every month?  That seems a bit of an over-reach on your part - I have 3 TVs and ultra-fast internet from you - I've been very pleased so far with the quality of Xfinity but charging charges like this?  Please contact me. 



Official Employee


137 Messages

2 m ago

Hello, mslongin3! We would be more than happy to address your concern regarding the service charge. To get started, please send me a Private Message with your full name, and your service address. Thank you! 


To send a private message, please click my name "ComcastMartinR" then select "Send a Message" on the right side. 

Thank you! 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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