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Medications
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Visitor

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4 Messages

Saturday, November 8th, 2025 6:36 AM

60 month agreement "updated" in 2 days

i don't know why this happened.

i didn't change anything on my account with in the 2 days after plan was quoted.

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Updated 

23 days ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

30 days ago

@Medications

Thanks for reaching out to us, can you give us a little more detail about your concerns with your billing or what has changed?

 

Have you logged on to the Xfinity app and looked at your detailed billing statement and compared your bills to see what's changed?

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Medications

Visitor

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4 Messages

@XfinityOrlandoM​ 

my internet went from $40/month to $95/month when i see sales confirmation email compared to xfinity plan page on xfinity.com.

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30 days ago

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Medications

Visitor

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4 Messages

and also, it's saying i'm being charged for Peacock, which i should be getting free from my Now TV sub.

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30 days ago

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XfinityOrlandoM

Official Employee

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2.8K Messages

Thanks for clarifying, let's take a deeper look at your account go ahead and send me a direct message including your first and last name and complete address

 

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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30 days ago

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XfinitySara

Official Employee

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2.1K Messages

23 days ago

Hello, @Medications. After escalating your concerns to our Executive Resolutions team, multiple attempts to reach you were made, and were unsuccessful. I believe they sent a final communication explaining the need for contact in order to discuss things further, possibly along with some of their direct contact information. Please feel free to start a new post within the community forum if anything else arise, and we remain here to support you the best we can!

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