Visitor

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3 Messages

Saturday, November 8th, 2025

60 month agreement "updated" in 2 days

i don't know why this happened.

i didn't change anything on my account with in the 2 days after plan was quoted.

Oldest First
Selected Oldest First

Official Employee

 • 

2.7K Messages

2 hours ago

@Medications

Thanks for reaching out to us, can you give us a little more detail about your concerns with your billing or what has changed?

 

Have you logged on to the Xfinity app and looked at your detailed billing statement and compared your bills to see what's changed?

Visitor

 • 

3 Messages

@XfinityOrlandoM​ 

my internet went from $40/month to $95/month when i see sales confirmation email compared to xfinity plan page on xfinity.com.

Visitor

 • 

3 Messages

and also, it's saying i'm being charged for Peacock, which i should be getting free from my Now TV sub.

Official Employee

 • 

2.7K Messages

Thanks for clarifying, let's take a deeper look at your account go ahead and send me a direct message including your first and last name and complete address

 

 

 

Here's the detailed steps to direct message us: 

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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