1 Message
60% increase in my bill
My latest statement rocketed up from $60 to $96 with no warning.
There isn't a single option on your website to get help. All roads lead to the chat bot that just keeps telling me it can't answer questions about my next statement and refuses to forward my issue to a real person.
XfinityEmilyB
Official Employee
•
1.7K Messages
3 months ago
@user_n8jwkt Welcome to our community forum! You've reached the perfect place to get help with any questions or concerns you have regarding your Xfinity experience :). I live on a tight budget so I know the importance of keeping monthly bills at a reasonable level. Let's review your account together for a promotion that better suits your service and budget.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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