6 months of setting up automated payments and it hasn't worked yet

Every month since I have joined I have gone into my account settings, followed all the steps outlined in support documents to set up automated payments after ensuring my bill is up to date, only to turn around the next month and receive communication saying my payment is late. What god do I have to sacrifice a wifi router to around here to get automated payments set up so that they actually work? I would be happy to share screenshots of my account with automated payments setting turned on.

I would like someone to ensure my account settings are set up once and for all and I'd like some sort of credit or compensation for being forced to put up with this stellar example of failing customer experience.

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Responses

CCCrystal1

Problem Solver

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528 Messages

2 years ago

Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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user_351782

Visitor

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2 Messages

2 years ago

This is what it looked like in May when I tried to go through the chat box. I don't know how the system could register both the automated payments being turned on but disabled at the same time.

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XfinitySara

Official Employee

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1.3K Messages

Hey there, @user_351782! I see that you've posted a private comment on your original post, and I appreciate the screenshots you've shared. Could you please send our team a private (direct) message with your full name and full address? We can most definitely take a further look at this for you.

To send a "Direct (private) Message":
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New Message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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2 years ago

0

Billing

user_351782

6 months of setting up automated payments and it hasn't worked yet

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CCCrystal1

user_351782

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