Visitor
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3 Messages
6 months blocked billing
I had an issue with multiple payments (had a Visa gift card with a balance I couldn't use elsewhere so I put it towards my Xfinity bill, paid more on a credit card, then the rest was taken out of my bank via autopay) that has led to me having to go in store to pay cash at a kiosk. I have been doing this since June. I talked to someone at CSA and he said the block would be for 6 months, though he made notations in my account in the hopes it would be lifted sooner.
This month will be my 6th month paying at the kiosk. I WAS going to let the payment be late because I REALLY don't have the extra cash, assuming in December I'd be able to pay online again, but I found out that that would potentially trigger ANOTHER 6 months.... So my questions are: after this 6th cash payment, is this block definitely going to be lifted?? What is the process?
XfinityCarolyn
Official Employee
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510 Messages
21 hours ago
@user_1fcfaf, I can definitely see why you don’t want to risk restarting the process after you’ve already spent six months making your payments at the kiosk. Let’s take a closer look before you make any decisions about delaying a payment. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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user_1fcfaf
Visitor
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3 Messages
3 hours ago
Just sent a DM. Thank you.
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