Monday, June 3rd, 2024 10:37 PM

6 months and counting to try and get my bill corrected. No one from billing will come to the phone, call back

billing, I have tried for 6 months to get my bill corrected. I do not owe Comcast  a penny ,Comcast owes me money. I have spent hours ,weeks trying to get this problem resolved but no one from billing will come to the phone or call you back. Their employees do not have access to billing data. I am about ready to lose my mind. This is unlawful. I want to cancel my services and no one will do it for me. They put me on endless hold or transfer me to someone who tries to sell me more services. This is insane. I hate this company. This family will never use their services again. And I am going to tell every person I can about my horrible experience with Comcast.


Official Employee


1.1K Messages

1 month ago

@user_mv3oyz Thank you for connecting with us here in our community. We are sorry to hear you have been trying to get your bill corrected for 6 months and have not been able to. We would be happy to hear more about the billing dispute to see how we may be able to help. Please send us a Direct Message with the billing details, your full name and complete service address. We look forward to your DM.


To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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