Visitor
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1 Message
5-year promotional discount not applied
I recently changed my plan to 500mbps and signed up with the 5-year discount so that my total should be $45/mo rather than $95/mo. My bill do not show the 5-year discount, but when I go to my current plan online it shows that I should be paying $45/mo.
XfinityBrianH
Official Employee
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2.6K Messages
6 hours ago
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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XfinityBrianH
Official Employee
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2.6K Messages
4 hours ago
user_sogt2s Thank you for giving us the opportunity to assist you with your billing concerns! Please reach out to us again if you have any other questions or concerns we can help with!
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