5-year Guaranteed discount taken away

Thanks, EG... we'll see if they respond to me.

@EG Thanks!

@user_3tgn8b We're sorry to hear about your experience. We'll gladly review your account and see how we may be able to assist. Please send us a Direct Message with your name and service address. 

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon. 

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.