1 Message
$55 charge?
I canceled my bill because you guys charged me $95/m so why is there a debt collecter after me for $55?
1 Message
I canceled my bill because you guys charged me $95/m so why is there a debt collecter after me for $55?
XfinityPaula
Official Employee
•
1.4K Messages
1 year ago
@user_q3zsb5 Hello. Thank you for reaching out to us for help with the charges. I'm sorry to hear that there's a balance that was sent to collections and that there was an issue with billing that caused you to cancel. I am happy to help out in any way I can. We will make sure this is settled for us. Please send us a direct message with your name and service address. From there we will verify the account and investigate the details to see what happened.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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