1 Message
55% bill increase!
My bill went up from $85 to $132 which is ridiculous, considering no change in package. Need help with solving the issue. That’s a more than $550 annual increase that is not justifiable in my opinion.
1 Message
My bill went up from $85 to $132 which is ridiculous, considering no change in package. Need help with solving the issue. That’s a more than $550 annual increase that is not justifiable in my opinion.
XfinityThomasC
Official Employee
•
2.5K Messages
5 months ago
Hello, @user_upp1yi
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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