Visitor
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15 Messages
$50 1 gig for 5 years
Our internet is expiring on 7/1. Trying to get the special rate that was advertised. Chat help couldn’t help. Quoted $100 instead of $50. Can anything be done to get special rate?
Visitor
•
15 Messages
Our internet is expiring on 7/1. Trying to get the special rate that was advertised. Chat help couldn’t help. Quoted $100 instead of $50. Can anything be done to get special rate?
XfinityJoe
Official Employee
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1.4K Messages
7 hours ago
Good morning @user_3fd5m2 Thank you for reaching out and sharing your interest in our pricing options. To be transparent, new customer pricing is not available for customers with existing accounts. This includes canceling an active account and opening a new one, as that would be a violation of our policy.
Customers generally must wait 90 days after closing an account to be considered a new customer for Xfinity Residential services (internet, TV, voice) and qualify for introductory promotions. That said, we'd be happy to review your current account and explore any available options or offers it may qualify for. Please let us know if you're interested.
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