Visitor
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1 Message
5 Year Price Lock Guaranteed not fulfilled
My bill went up from $50 to $100 as “my year long discount has expired”. The person whole sold us the xfinity wifi ensured it was a five year price lock guarantee. So I need a way to get my bill lowered back to the original I was promised. I’ve tried calling and the robot will not answer my question or connect with me with a real person. Same with the xfinity assistant chat.
XfinityGabriel
Official Employee
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3.5K Messages
3 hours ago
Hi there, and thank you for bringing this to our attention. As a customer myself, I can certainly understand how frustrating it would be to see your bill double after being told you had a 5-year price lock guarantee, especially when you've already tried reaching us through multiple channels without success. We'd be happy to review the account and the promotion that was applied at the time of your signup. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message and we'll take a closer look at the billing changes and any applicable promotional offers associated with your account. We appreciate the opportunity to help get some clarity on this and look forward to assisting you further.
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