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user_4en9xo
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Thursday, April 2nd, 2026 3:40 AM

5 Year Price Guarantee

How can I get the 5 year price guarantee? I've seen ads in my area for 1 gig speeds for $70/month. I tried using the Xfinity Assistant to see how to get this rate, but it keeps sending me a link for info on plans at higher prices than I'm paying now.

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XfinityJustinC

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2.2K Messages

14 hours ago

Hello, @user_4en9xo thank you for reaching out over Xfinity Forums. That is a great question, for the 5-year price lock I've seen to get the lowest rate for that promotion you need to be either a new customer or an existing customer that is moving to a new location. When going to our website: https://www.xfinity.com/overview and clicking on the advertisements"pricing and other info" hyperlink, it does say that this is limited to new customers. The Xfinity Assist is showing pricing that would be available based on the eligibility requirements, and not qualifying for certain pricing. 

Please let me know if you have any other questions I can help answer. 

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XfinityAbel

Official Employee

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136 Messages

@user_4en9xo, I get where you are coming from, as a consumer I am always trying to do everything I can to get the best value for my money too. I'd be happy to review the options we have available for your account. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

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  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.
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