Visitor
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1 Message
$44 bill increase — need help renewing my loyalty discount
Hello! My monthly internet bill increased from $81.54 to $125.54 after my $44 loyalty discount expired on September 6, 2026.
I’ve been an Xfinity customer since September 2023. Could you please renew my loyalty discount or offer a promotion that would bring my total monthly bill back to around $80, including equipment and unlimited data? I would prefer to keep my current 400 Mbps speed.
I have tried Xfinity Assistant several times on different days, but it does not respond to my messages or connect me to a live agent.
Could an official employee please help me here and let me know how to continue through private messages? I prefer written communication rather than a phone call.
Thank you!
XfinityLinda
Official Employee
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2.8K Messages
2 hours ago
Thanks for connecting with us here in our community about a new promotion, @user_5njkh6. We're sorry you weren't able to get assistance before. We'll gladly assist. Please send us a Direct Message with your name and complete service address. We look forward to hearing from you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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