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user_12p03r
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09/29/2026 3:41 PM

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$40 per month 5 years guaranteed

Hi, I need help with a billing correction. I signed up for a plan that is guaranteed at $40 per month for 5 years, but my upcoming bill is showing $50. Since this is a 5‑year guaranteed rate, the price should not change. Please correct my account so the monthly charge reflects the guaranteed $40 rate. Thank you.

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22 minutes ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

2 hours ago

@user_12p03r

Thanks for reaching out to us, we do apologize for any inconvenience.  The offer for $40.00 comes with signing up for automatic payment with a checking account, as you would get a $10.00 discount for the paperless billing and automatic payment option   

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user_12p03r

Visitor

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4 Messages

So I assume that a credit card is not a valid form of automatic payment, correct?

2 hours ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

@user_12p03r

Great question. The credit card or debit card can be used for automatic payments, but you don't get the $10 discount.

 

To get the $10 discount to make the monthly bill $40, you have to sign up with your checking account.

 

 If you go to this link and look at the pricing details of our plans, it does state “Requires both paperless billing and automatic payments with stored bank account (or additional $10/mo charge applies). “ https://www.xfinity.com/learn/internet-service

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

user_12p03r

Visitor

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4 Messages

Great, thanks for the information 

1 hour ago

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XfinityOrlandoM

Official Employee

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3.8K Messages

@user_12p03r

You're welcome. Did you have any other questions or concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 hour ago

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user_12p03r

Visitor

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4 Messages

I just talked to a representative that called, everything is straightened out. Thanks again for the help. 

26 minutes ago

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